Business performance management (BPM) is often viewed as an important tool for improving corporate performance and value. At the same time, executives are becoming increasingly suspicious of return on investment (ROI) estimates, especially in companies with recent enterprise resource planning (ERP) or customer relationship management (CRM) implementations that did not fully achieve their objectives.

Why should a company spend more money on technology when it cannot fully utilise what it already has? The BPM champion may also face fear from some in the company about how the information the system generates will make them look. Business managers frequently wonder how they will benefit from making performancemore transparent. Widely accepted best practices suggest that companies need to implement a comprehensive, enterprise-wide solution before they can realise the many potential benefits of business performance management (BPM). At Moore Stephens Consulting, we take a more pragmatic approach to enable our clients to start small and deliver quickly. Based on real business understanding and a BPM framework, we focus on delivering strategic and tactical applications quickly, whilst maximising the benefits across an organisation. This approach moves away from traditional BPM implementation where the sponsoring department evaluates, selects and implements a solution in isolation of the IT function. We actively encourage and facilitate communications between all interested business communities to ensure that business objectives are delivered, and the BPM solution integrates with existing systems and is aligned to the overall IT strategy.

Recent surveys and trends have started to see the convergence of BPM projects with business process management in two primary areas: process analytics and workflow applications. More and more companies are finding that the embedded analytics in business processes can provide real-time outputs of information in the form of dashboards, alerts, and notifications, using Business Intelligence technologies. The Moore Stephens Consulting BPM framework, based on a proven technology platform, enables clients to add applications as demand increases and adapt existing applications inline with evolving business conditions.

Moore Stephens Consulting's Business Performance Management methodology is defined by our four pillars of excellence:

Plan

Develop strategic and operational plans, budgets and forecasts based on history, what is happening today and your understanding of current and future market trends. Model, trend and adapt them to the changing market conditions ... bConfident

Measure

Monitor your priorities and strategic targets with dashboards and scorecards. Define key performance indicators at different levels within an organisation and monitor the cause and effect of your current performance against the strategic targets. Understand the key business areas under performing and take action ...bClear

Analyse

Understand the detail and trends that drive the business and uncover the key information nuggets in the masses of data and information you collect. Analyse, report and communicate the right information across your organisation, to the right people to enable them to make better informed decisions. Access to this intelligence is essential to your decision making process ... bSure

Manage

Data and knowledge are valuable assets for today’s companies, often providing the only differentiator in a competitive marketplace. The ability to plan, measure and analyse corporate data and turn it into meaningful information is directly dependent on how you collect and manage customer, supplier and transactional data ... bSecure

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